Frequently Asked Questions

Do you offer phone support?

No — we provide fast, friendly support through live chat and email only. This helps us keep our responses quick and efficient for all customers.

How do I contact you?

The best way to reach us is via our live chat widget at the bottom right corner of this website.

You can also email us at your@email.com.

When will I get a reply?

We usually reply to live chat within a few minutes during business hours, and to emails within 1 business day.

What are your support hours?

Our team is available:

• Monday–Friday: 9am – 5pm PST
• Saturday–Sunday: Closed

If you leave a message outside of these hours, we’ll get back to you the next business day.

How much is shipping?

• U.S. shipping is a flat $4.99 on orders under $70.

• Free shipping on U.S. orders $70 and up.

• International shipping is a flat $14.99.

How long will my order take?

• All orders are made to order and processed within 2–5 business days.

• U.S. shipping takes 5–8 business days after fulfillment.

• International shipping takes 6–18 business days after fulfillment.

Do you offer express shipping?

• We currently offer economy shipping only — express options are not available at this time.

How can I track my order?

• You’ll get a tracking link by email as soon as your order ships.